In years past, I was a Waterfall approach type of planner. Let me define EVERYTHING for the holiday season at least a month in advance. Who’s getting what presents, who’s getting a greeting card in the mail and when does it need to be posted, when are we decorating inside Read more…
In the last post, I shared a portion of how I used rabbits to illustrate some tips and tricks in your ellicitation and listening techniques. It’s time time to finish it off here with more of those tips, based on some fictional rabbits. Young Peter Rabbit was instructed not to Read more…
I had the opportunity last week to present “The Art of Listening” to a virtual group at the Capital BA Day Conference (www.capitalbaday.com). While that session involved an introduction to a “Voice of the Customer” exercise, it also took a new spin on listening skills. Any Business Analyst is going Read more…